Service Guide

Measuring and Weighing Advice

Sometimes we just don't have a set of scales or a tape measure at hand when we need them. However this shouldn't stop you from sending your parcel with Maxser. We are here to help - take a look at our weight and size comparison guide below. We have taken everyday objects from around the house or office and given you the measurements to help you compare the sizes and weights against your parcel.

How to Measure Volumetric Weight

If your parcel is large in size and light in weight, the delivery price may be calculated by the parcel's volumetric weight rather than its actual weight. To calculate the volumeric weight, use the formula below. Parcel weight is rounded up to the nearest half Kilo. The greater of the two weights will be used to calculate the delivery cost.

What You Can Send

The list is virtually endless, but here are a few examples:

• Documents
• Clothing
• Fabric
• Shoes
• Photos

What You Can’t Send

The below items will not be accepted by Maxser as they are either prohibited by the state or local government of any country from where the parcel may originate or be sent to. For international carriage there may be additional prohibited items specified by the country of destination.

• Alcohol
• All Samsung Galaxy Note7 and Samsung Note7 devices
• Antiques, works of art and fine art with an individual value in excess of £5,000
• Bullion (of any precious metal)
• Cash (legal tender - bank notes, currency notes, coins) and travellers cheques
• Clinical and/or biological samples, including but not limited to bodily fluids and tissue samples
• Complete original and imitation firearms and firearm parts (including rifle butts, trigger mechanisms, screws/bolts etc. which are manufactured for the sole purpose of creating a functional firearm, ammunition, explosives/explosive devices)
• Dangerous/hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road ("ADR") or International Maritime Dangerous Goods ("IMDG") regulations
• Electronic cigarettes
• Fur
• Human remains or ashes
• Hunting (animal) trophies, animal parts such as ivory and shark fins, animal remains or ashes, or animal by-products and derived products not intended for human consumption, prohibited for movement by the CITES Convention and/or local law
• Illegal goods, such as counterfeit goods and narcotics
• Jewelry, costume jewelry, watches and objects constructed of precious metal and/or stones with a value in excess of £4,000 per Airway Bill
• Laptop computers – No more than 1 laptop computer per package. Each package may not contain more than 1 lithium ion battery which must be contained within the laptop. No more than two packages per consignment. The shipment must not exceed £5,000 per Airway Bill
• Lithium batteries
• All lithium metal batteries. Lithium metal batteries are generally non-rechargeable and contain metallic lithium
• Loose lithium ion batteries. Lithium ion batteries do not contain metallic lithium and are rechargeable. These include power banks, USB chargers etc
• Small electronic items, including mobile phones, containing lithium ion batteries – each package may not contain more than 2 batteries which must be contained within the electronic device. No more than 2 packages per consignment.
• Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae)
• Loose precious and semi-precious stones (cut or un-cut, polished or un-polished)
• Pornography (whether in printed, film or digital format)
• Tobacco, loose leaf tobacco products and pre-rolled cigarettes
• Used car parts and engines – only acceptable if all steps have been taken to nullify hazardous residues

Backed by our strong network and experience, we offer a full range of cross-border shipping services covering more than 220 countries across the globe. With economical shipping options and reliable transit times, we also offer tracking visibility throughout the journey and take care of all customs, clearance formalities and other requirements for you. To use our services, all you have to do is:

• Choose the destination you want to ship to
• Choose which type of shipment it is (document or parcel)
• Choose from Maxser's package options or mention the dimensions of your parcel
• Enter your address and the receiver's address
• Schedule a pick up of the parcel
• Get an electronic Airway Bill instantly once the booking is done

Ship your parcel with Maxser

You can now send your parcel anywhere in the world with just a few clicks! With the Maxser eStore service, all you have to do is pack your parcel, check our delivery prices online, schedule a pick up and pay via Debit/Credit Card or PayTM. A Maxser courier person will come and collect the parcel from the place you had scheduled the pick up from, be it your home or office.

We have a generous weight limit of 70kgs per parcel and offer you the service of being able to plan ahead and arrange a collection up to five days in advance. Registering on the Maxser website is optional, but it has time-saving options to fulfil your next shipment requirements faster.

Maxser's shipment charges are calculated according to the higher value of the actual or volumetric weight per piece and any piece may be re-weighed and re-measured by Maxser to confirm this calculation.

The shipper or receiver shall pay or reimburse Maxser for all shipment or other charges due, any custom duties owed for services provided by Maxser or incurred by Maxser on behalf of the shipper or receiver. Payment of custom duties may be requested prior to delivery.

If Maxser uses its credit with the custom authorities or advances any custom duties on behalf of a receiver who does not have a Maxser account, Maxser shall be entitled to charge a fee.

Maxser takes care of all customs and clearance requirements for its customers, which may include:

• Completing any documents, amending product or service codes, and paying any duties, taxes or penalties required under applicable laws and regulations (Customs Duties)
• Acting as the shipper's forwarding agent for customs and exporting control purposes
• Acting as the receiver solely for the purpose of designating a customs broker to perform customs clearance and ensure smooth entry into the country
• Redirecting the shipment to the receiver's customs broker or any other address upon the request of any person who Maxser deems authorized.

Maxser maintains the highest standard for shipping and delivery procedures. Shipments are delivered to the receiver’s address given by the shipper but not necessarily to the named receiver personally. Shipments to addresses with a central receiving area will be delivered to that area but not to PO boxes or postal codes.

Maxser may notify the receiver of an upcoming delivery or a missed delivery and also offer alternative delivery options such as delivery on another day, no signature required delivery, redirection or collection at a Maxser Service Point etc.

In case the shipment is:

• Deemed unacceptable as described in Section 2
• Has been undervalued for customs purposes
• Receiver cannot be reasonably identified or located
• Receiver refuses delivery or refuses to pay custom duties or other shipment charges.

Maxser will, to the best of its efforts, try to return the shipment to shipper by charging a fee. If the shipper fails to pay it, the shipment may be released, disposed of or sold and the proceedings of the sale will be applied against custom duties, shipment charges and related administrative costs incurred by Maxser and the balance will be returned to shipper.